Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*


 

93%
92%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"Excellent-- The entire staff was exceptional from the time I walked in the front door throughout the entire procedure and dismissal. Professionalism and attention to detail is very obvious throughout."

"This was the best medical experience I have ever had. From the time I arrived at the facility until my discharge, I was only there for 1.25 hour. I never sat waiting for anything. Extremely professional and yet amazingly friendly staff."

"My experience was outstanding. Caring, helpful team of healthcare professionals delivering highest quality care. Dr. Chobanian is an example to all in the manner in which he practices medicine."



"The Endocopy Center staff is so compassionate and respectful. I appreciate all that was done to make sure my experience was as comfortable as possible. Thank you to each and every person who works so hard to make this center as great as it is."

"I work in the medical field and was very impressed by the doctors, nurses and support staff."

"The whole experience was great. My mom will have her next colonoscopy with you all because of my experience."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.