Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*


 

92%
91%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"Doctors, nurses and all staff were super friendly and caring. Very clean and comfortable facility."

"The experience at this facility exceeded all expectations. Other healthcare professionals should have the same high standards. "

"Caring, professional approach to every aspect of my procedure. A wonderful example of healthcare as it should be - in my opinion. First class, all the way!"



"The complete procedure was done professionally; promptly, and efficiently with well-trained staff."

"Everyone from start to finish was very kind & comforting, explained each step of the procedure, & made the process much easier."

"The doctor, nurses, everyone were both professional and caring. The nurses were especially fun and helpful. No after effects, no pain, just went on to work and worked all day. If a medical procedure can be described as pleasant, this one was."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.